Chapter Thirteen

Chapter Thirteen: Human Performance Improvement and Coaching — Learning Objectives

  1. Describe human performance improvement and delineate how it differs from training.
  2. Differentiate among the four roles of performance consultants.
  3. Analyze the steps in the HPI model.
  4. Define the term “coaching” and explain how it differs from mentoring and counseling.
  5. Examine talent management’s role in aligning strategic business goals with selecting, developing, and retaining the human assets of the organization.

Tools Mentioned in this Chapter

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