Chapter Ten

Chapter Ten: Evaluation Phase — Learning Objectives

  1. List and explain the steps involved in conducting a training evaluation.
  2. Describe the five levels of criteria used to evaluate training effectiveness. Distinguish between the Kirkpatrick model and the Phillips model.
  3. Differentiate among the various methodological approaches to designing a training evaluation.
  4. Discuss statistical ways of summarizing evaluation data.

Tools Mentioned in this Chapter

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