Chapter Five

Chapter Five: Communication Training — Learning Objectives

  1. Differentiate between technical and soft skills in training and development.
  2. Describe the various forms of communication skills training.
  3. Discuss the common forms of cognitive training programs for communication professionals.

Tools Mentioned in this Chapter

None Mentioned

Other Resources

Want to see some professional communication training packages, then check out these products:

ATD’s Communication Skills Training

ATD’s Listening Skills Training

HRDQ’s Communication Style

HRDQ’s Learning to Listen